Medicare Open Enrollment 2026: What Richmond Families Should Check Before December 7

First, take a breath. This stuff is confusing for everybody, and if you're reading this because something feels off with your mom's coverage, you're already doing the right thing.

Here's the honest truth: Most people keep the same Medicare plan year after year and never look at it again. And honestly, that works fine... until a parent's health changes. Then it really doesn't.

That thick envelope from her plan is probably buried on the kitchen counter under a stack of mail. And her phone has been ringing off the hook with people offering a "free plan review." We get it, it's a lot.

But if she had a new diagnosis this year, or a hospital stay, or picked up a new prescription, or spent any time in rehab, please open the envelope. It's worth the hour.

Medicare Open Enrollment runs October 15 through December 7, 2026. Whatever she picks (or doesn't pick) kicks in January 1, 2027. That's your window.

Free, Unbiased Help: Your SHIP Counselor

Here's the best-kept secret in all of this: Every state has a SHIP (State Health Insurance Assistance Program). It's federally funded, the counseling is completely free, and the counselors don't sell insurance or get commissions. They're on your side. Virginia's version is called VICAP, the Virginia Insurance Counseling and Assistance Program.

A SHIP counselor can:

  • Compare 2027 plans using her actual doctors, hospitals, and prescriptions.

  • Check for savings programs like Extra Help with drug costs or a Medicare Savings Program that pays the Part B premium (yes, that's a real thing!).

  • Help sort out a confusing bill or a denied claim.

How to reach VICAP: Call 1-800-552-3402. In Richmond, counseling runs through The Span Center (formerly Senior Connections). Appointments fill up fast this time of year, so call this week if you can. If you're helping a parent in another state, find their SHIP at ShipHelp.org.

You can also call 1-800-MEDICARE (1-800-633-4227) anytime, day or night.

Look, none of this is simple. It just isn't. But an hour at the kitchen table with your mom in October can save you both a lot of grief in January. You've got this.

ViaVera helps families right here in Richmond, Henrico, and Chesterfield figure out how Medicare, Medicaid, and private pay fit into senior living decisions. Our help is always free to families. If you want to talk through what her coverage will and won't pay for, reach out anytime. We're happy to help.

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